*Flip Anger Skit*

So today at work I received a very poor attitude from a women who received WIC. She was upset because she lost her voucher for her sons food. I tried to explain to her that even though it had been lost that she was responsible for the vouchers, even though I understand her circumstances. I walked her threw the simplest steps to be issued new vouchers. I told her she needed to go where she thought she might have lost them and then from there file a police report stating they were lost and if found send to WIC office for further action. She was so angry with me that I don't even know if she heard what I had to say to help her the best way there was.


Lacie- department of human services this is Lacie how may I help you today?

Tia-Hi I'm calling because earlier I was in your office and you printed me out some voucher's
I lost them when I was out shopping.

Lacie-Well mam there is nothing I can do unless you go to where you think you lost them, and then file a police report stating they were lost and if found then send to the WIC office for further action.

Tia-OMG ! Your so stupid you have no idea what you are doing my son has no food.

Lacie-Well I'm very sorry that's what you have to do in order to get new vouchers issued. Sometimes it can be more stressful than it really needs to be but I have no control over the system and I cant re issue anything until I have the say to do so and that will be when you file your police report.

Tia-Your such a stupid idiot I'm taking further action and calling your supervisor , Thanks for nothing.


Hang up......slam phone down and gets very upset.



* How things could of been different*
During this skit I wasn't thinking to much of how to be successful by getting my vouchers issued back to me. I am very angry and upset at the receptionist on the other line telling me the steps of getting new vouchers. I should of been more responsible for where the vouchers were at all times it was not the lady's fault, if anything I should of stopped to think and tell myself " Lacie stop being so uptight she is only trying to help you she cant lose her job and re issue you your vouchers she has to let you know what needs to be done first" I needed to listen closely so I would of known exactly what to do not raised my voice and or hung up the phone. I would have received the information I needed but by being angry I didn't get anywhere no vouchers were issued and my problem was never solved.


* My partner was gone when we video taped our skits I used the phone as a receptionist on the other line telling me I could not get new vouchers issued unless I went back to the store that I thought I lost them at and then from there file a police report I was very upset.